Fishandspins is a casino platform, and this page sets out how we think about safer play on it. If you haven't already, you can read more about our Fishandspins casino offer and games elsewhere on this site — here, the focus is entirely on staying in control.
Gambling as entertainment, not income
Casino play is designed to be enjoyable in short bursts, with outcomes that are genuinely uncertain. It was never meant to plug a gap in household income, cover a bill, or fix a bad week. Treating a deposit as a way to solve money problems is the single riskiest habit a player can fall into, and it tends to make things worse rather than better. We'd rather you saw a session at Fishandspins as a way to spend some leisure time than as a plan for getting anywhere financially.
When it stops being fun
Most players never come close to a problem. But there are a few honest signs that play has tipped from entertainment into something else: chasing losses with bigger bets, lying about how much time or money has gone into it, borrowing to keep playing, or feeling irritable when you try to stop. None of these are dramatic on their own. Together, or repeated, they're worth taking seriously.
A short self-check
These aren't a diagnosis — just questions worth asking yourself honestly, on your own, before you open the app again:
- Have you spent more than you planned to in the last month?
- Have you tried to win back a loss with a bigger bet than usual?
- Have you hidden your play from someone close to you?
- Has play cut into sleep, work, or time with people you care about?
- Have you borrowed money, or used money set aside for something else, to keep playing?
- Do you feel restless or short-tempered when you can't play?
A few "yes" answers doesn't mean anything is broken. It does mean it's worth acting on now, while the tools below are easy to use.
Limits you can set with us
If you want a break from your account, our Support Service via Live Chat can arrange self-exclusion for you — this is a request you make directly, not something buried in a settings menu. It's worth being clear with support about how long you want the exclusion to run, since the arrangement is set up on your instruction.
On the deposit side, there's a practical limitation worth knowing before you rely on it: deposit limits can only be applied to fiat payment methods — cards and the other non-crypto options. Because of how cryptocurrency deposits work, a limit cannot be attached to them. If controlling how much goes in matters to you, a card or an equivalent fiat method gives you that control in a way crypto currently doesn't.
| Tool | How it works |
|---|---|
| Self-exclusion | Requested through Live Chat support, on your instruction |
| Deposit limits | Available on fiat payment methods only, not on crypto deposits |
Setting your own boundaries before you start
Beyond what's built into an account, a handful of habits do most of the work:
- Decide the amount you're willing to lose before you deposit, not while you're playing.
- Set a time limit for the session and put a phone timer on it.
- Avoid playing when you're stressed, drunk, or trying to relieve boredom rather than enjoy yourself.
- Keep gambling money separate from money earmarked for bills or savings.
- Take a break of a day or two after a heavy loss rather than trying to chase it back.
National help lines and where to go
You don't need to be in crisis to use these — they're set up for anyone who wants to talk something through. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24/7. BeGambleAware.org offers free, confidential information and support. GAMSTOP is the UK's national self-exclusion scheme, letting you block yourself from UK-facing online gambling sites for 6 months, 1 year or 5 years. For anyone who needs more structured support, Gordon Moody provides residential and online treatment programmes.
Blocking software
If you'd rather have a technical barrier than rely on willpower alone, Gamban and the free BetBlocker both block gambling sites and apps across most devices. They're worth setting up on a shared or family device too, alongside general parental-control tools like Net Nanny or Qustodio if a minor also uses it.
Protecting minors
Fishandspins is restricted to players aged 18+, or the legal gambling age in your own country if that's higher. If a device you use is shared with someone under 18, it's worth setting up parental-control software separately from any account controls, since account-level tools only manage the account itself, not who has physical access to the device.
If any part of this page raises something you want to ask us about directly, our team is reachable at [email protected].
Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable — for free, confidential support, visit BeGambleAware.org.