This page explains how to reach us here at Fishandspins casino's own information site, and – just as importantly – where to go when your question is really about your account rather than about something we've written. We keep the two separate on purpose, because we are not able to see or change anything inside a player's account.
Before you write to us
Have a quick think about what you're actually asking. If it concerns a fact on one of our pages – a figure that looks wrong, a limit you'd like us to double-check, something about the welcome offer or our payments coverage – that's exactly what this inbox is for. If it concerns your own deposit, withdrawal, bonus balance or login, save yourself a round trip and go straight to the section below instead.
- The page or section your question relates to
- Whether it's about content accuracy, a broken link, or a general query
- Your device and browser, if it's a display issue
- Nothing account-specific – we won't be able to use it anyway
Our inbox
Email us at [email protected] with a short, specific message. We read every message that comes in and reply within 48 hours in most cases, though it can occasionally run a little longer around busy periods. We don't offer live chat on this site – that's a feature of the casino itself, not of ours.
Questions about your Fishandspins account
We're an independent information portal, not the operator. That means we have no access to player accounts, balances, deposits, withdrawals, bonus credits or technical settings, and we cannot register an account, verify a document, or chase a payment on anyone's behalf. Writing to us about any of this will only slow things down.
For anything account-related – a stuck withdrawal, a question about the wagering on a live bonus, a document that won't upload, a login problem – the right route is via the operator's own support channels on its platform, which is where the people who can actually see your account sit.
Why the distinction matters
An operator's support team can look at a specific balance and a specific transaction; we can only describe how the terms and figures generally work. Keeping that line clear means your query goes to whoever can actually resolve it the first time, rather than being forwarded twice.
Complaints
If a complaint is about something we've published – an inaccurate figure, an outdated limit, a page that's misleading – tell us specifically what's wrong and we'll correct it. If the complaint is about the casino's own service, its decision on a withdrawal, or a dispute over a bonus, that has to go through the operator's own complaints process, since only they hold the account records a complaint like that depends on.
If gambling has stopped feeling like entertainment, free and confidential support is available around the clock through the National Gambling Helpline on 0808 8020 133 (GamCare), or via BeGambleAware.org. Both are independent of any operator and cost nothing to use.
This site is for players aged 18 and over (18+) only. If you'd rather talk to someone than write in, BeGambleAware.org can also point you toward local support services.